How Do We Turn Your Business Around?

By separating the PEOPLE from the PROCESS and the PROBLEMS.  Until you understand why you and your employees have the attitudes and behaviors you do, Nothing Will Change. 

Turning your business around comes by forming the right connections.  Connection to your goals and Connection between your people.   The first step is to schedule an Assessment Call with me.  During that call, we’ll discuss a solution tailored your unique situation.

Moving forward we follow these 5 steps.

  1. Executive Perspective – Starting from the Initial Consultation call and continuing into our first in-person meeting, I gather information about the over-arching business problem from the decision-makers’ perspective.
  2. Ground Floor Discovery – As the saying goes, “no matter how flat you make a pancake, there are always two sides.” I gather both views of the real problem, taking multiple sources into account.  I might interview everyone from the owner to the janitor, depending on the problem.
  3. Redefinition – Once I’ve gathered everyone’s perspective and add my insight, I help everyone UNDERSTAND what the real problem is. I look for leverage points and communication / process breakdowns. Often, the problem we uncover is significantly different than the original problem we set out to solve (which is exactly why working harder hasn't fixed the problem).
  4. Resolution – Here’s where we DECIDE on a path for fixing the issue.  Now that we have all the information gathered, we commit to a solution strategy.
  5. Create Sustainability – In this phase, we get into ACTION mode. We put the team, processes, and tools in place to resolve the problem/conflict, and prevent future flare-ups.

What are you waiting for?